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Incident history

March

No incidents reported

February
Action journal maintenance
Completed

done

February 24, 2:50 PM UTC - March 03, 2:50 PM UTC
Data Ingestion Not Processing
Resolved

The issue affecting data ingestion, which began at 08:20 CET on 20th February 2025, has been successfully resolved. The system has returned to normal operation, and all previously pending actions are now being processed without further delays.
We appreciate your patience and understanding throughout this process.

February 20, 10:40 AM UTC
Mongo Database upgrade & rightsizing
Completed

We updated our mongoDB cluster instances to the latest available version and rightsized the instance system requirements. All delayed actions were processed at 8:50AM CET. Since this moment, all actions are executed according to their configured schedule in standard way.

February 19, 12:40 PM UTC - February 26, 12:40 PM UTC
Disrupted data synchronisation for Google related sources
Resolved

All reauthorised sources are working as expected.

February 19, 11:08 AM UTC
Planned database migration
Completed

All successfully migrated.

February 13, 11:00 PM UTC - February 14, 3:00 PM UTC
January
Restarting stuck actions
Resolved

All affected actions (extractions and following flows) were restarted. In each affected extraction log, you find the execution with "failed to set timeout: deadline can't be prolonged" error.

The extractions/flows behavior is now as expected.

January 29, 6:34 AM UTC
Some Instagram metrics were deprecated
Resolved

All sources should be working as expected.

January 09, 11:55 AM UTC